At AHN Harmar in Pittsburgh, our #healthcarepros have set a new standard in patient care, earning the prestigious Press Ganey – Guardian of Excellence Award for Patient Experience in the Emergency Department. This incredible achievement reflects their unwavering dedication to our mission: providing the care patients need, in the neighborhoods they live, by teams they trust.
Through a special Q&A, we’re spotlighting the passion and purpose behind this success. Join us in thanking and celebrating the extraordinary employees who made this possible. Your commitment to delivering the best care transforms lives and strengthens the neighborhoods we serve. Here’s to our AHN Harmar teams for making healthcare truly remarkable!
Brandy, RN
What does receiving the Guardian of Excellence Award mean to you and your team?
“It is an honor for our Harmar team to be recognized for excellence. We strive daily as a team to provide excellent care to our community.”
How has teamwork contributed to achieving this level of patient experience excellence?
“Teamwork is everything! We could not have won this award without such a great team effort.”
Hasan, Emergency Room Technician
What initially motivated you to work in emergency care, and how has this award validated your career choice?
“I have always been driven by a passion for emergency medicine. Developing the skills and expertise to become a part of the ER felt both essential and natural to me. Receiving this award years later is a testament to how hard work and dedication truly pay off.”
How do you personally ensure that patients feel cared for during what is often a stressful time for them?
“By treating them like they are human. Being in the hospital can be a traumatic experience for patients – some more than others. Being a safe space for patients to vent, and showing empathy comes naturally. I treat others how I would want to be treated.”
Janelle, RN
How has teamwork contributed to achieving this level of patient experience excellence?
“Teamwork is the best approach to everything, and a solid foundation and team can only continue to raise the standard of excellence when it comes to delivering patient-driven experiences and positive outcomes.”
What do you believe is the most important factor in creating a positive patient experience in the Emergency Department?
“Teamwork, clear communications and introductions, individualized approaches and keeping our patients informed or updated on everything we do.”
Lois (left), Med Tech, and Caitlyn (right), Lead Emergency Room Technician
What does receiving the Guardian of Excellence Award mean to you and your team?
“Receiving this award means that we have all worked very hard and strived to ensure each patient received the best care possible. I am proud of my team.” – Lois
What initially motivated you to work in emergency care, and how has this award validated your career choice?
“The ability to make a significant impact on patients lives during a stressful time. This award validates that I made the right choice!” – Lois
How do you personally ensure that patients feel cared for during what is often a stressful time for them?
“I like to make sure that patients are kept up to date on every step of their ER visit. If I notice a patient is stressed, I will talk with them at bedside to try and make them feel as comfortable as I can for their visit.” – Caitlyn
What initially motivated you to work in emergency care, and how has this award validated your career choice?
“I have always enjoyed helping others. Working in the emergency department has taught me a lot and has given me many opportunities. This award validates that I am meant to work in emergency care.” – Caitlyn
Looking to explore a career in emergency care? Learn more about careers at Emerus today.
