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Baptist Emergency Hospital Receives 2015 Press Ganey Guardian of Excellence Awards

Baptist Emergency Hospitals At Overlook, Thousand Oaks, Receive 2015 Press Ganey Guardian Of Excellence Awards For Outstanding Performance In Patient Experience

SAN ANTONIO – November 11, 2015 – Baptist Emergency Hospitals at Overlook and Thousand Oaks, in partnership with Emerus, are pleased to announce they have been named a 2015 Guardian of Excellence Award® winner by Press Ganey Associates Inc. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above for performance in patient experience.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

According to Baptist Emergency Hospital CEO Adolfo Carrasco, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“At Baptist Emergency Hospital, we’re committed to treating our patient’s emergencies with the same swift and expert attention we would expect for our own families,” said Carrasco. “Not only is this a reflection of our hospital culture, it is a testament to the quality of care our clinical team provides to San Antonio residents every day.”

“We are proud to partner with Baptist Emergency Hospital and Emerus,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, Baptist Emergency Hospitals at Overlook and Thousand Oaks demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

Baptist Emergency Hospitals have six convenient locations throughout the San Antonio area including Hausman, Overlook, Thousand Oaks, Westover Hills, Schertz and a new location in the Southside area opening soon.

About Emerus Health
Emerus is a nationally recognized leader in the delivery of compassionate, high-quality inpatient, surgical and diagnostic care. Its distinctive level of care, which includes streamlined admitting procedures, highly qualified physicians and innovative diagnostic equipment, earned Emerus the 2014 Guardian of Excellence Award for Superior Patient Experience. Emerus’ community-based approach to health care prioritizes limited inpatient stays, efficient emergency rooms and cost-effective pricing in a smaller campus setting. Based in The Woodlands, Texas, Emerus has more than 1,000 employees, with expert concentrations in over 20 different fields throughout the medical industry. More information is available at

About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities. For more information, visit

Britta Gamino
(713) 637-1276
[email protected]