Hello Emerus Family,
You’ve heard me talk many times of the importance of providing empathetic health care – about making sure patients know our physicians and clinicians care about their well-being.
Patients deserve empathetic doctors and nurses. While receiving care, their lives are interrupted and on hold as they are bound by hospital walls, machines and fear of the unknown.
They come to us with their own unique stories: the grandpa who missed his granddaughter’s wedding because he was undergoing heart surgery, the new mom in the hospital who is being treated for cancer and is unable to be with her newborn, or the child who received extraordinary and compassionate care at our Schertz facility after he was smuggled into the country by human traffickers.
Dr. Chris Erevelles, medical director at Baptist Emergency Hospital at Schertz, provides the details of the heroic efforts to help the child, which she says represent her proudest experience treating our patients.
“With the help of the Schertz community members and police, our nurses and techs rescued this child,” Erevelles says. “He arrived at our hospital frightened, hungry and dirty, but left well-fed, clean, clothed and, most importantly, reunited with his family.”
As Danielle Everett, hospital administrator for the Baylor Emergency Medical Centers reminds us, we care for patients during their most vulnerable moments.
“Empathy is so easy to lose in this industry, especially when you have been doing this as long as I have,” Everett says. “Our patients touch me every day with their struggles.
“It makes me proud to work for a company that puts so much emphasis on patient experience and on creating a fun, empathetic, loving environment that keeps our patients coming back time after time so we can care for them and their loved ones.”
These are just a few examples of the “Emerus Way.” I invite you to read about others profiled in our recent Facebook campaign celebrating National Hospital Week.
Additionally, I’d like to share some good news coming out of Colorado. We recently opened the second of four new facilities being built in the Denver area to significantly improve access to health care for its residents. It is probably the most beautiful facility we have ever built. It’s stunning! The new SCL Health Community Hospital – Southwest in Littleton celebrated a Grand Opening Week at the end of May that included a ribbon-cutting ceremony and a public event honoring local first responders, whose brave and skilled actions save lives every day. More than 700 people attended.
On behalf of our leadership team and the patients in your service, I thank each of you for providing the highest quality patient-centered care every day.
Dr. Toby Hamilton
CEO, Emerus
I invite you to follow my Tweets: @tobyhamiltonMD
